Shipping policy

Where we ship

We ship to addresses in India only. At checkout we check that a courier serves your pincode before you pay.

What it costs

Shipping is free on every order placed on thedeckroom.in.

When it leaves

We pack and hand your order to the courier within 2 working days of payment (Monday to Saturday, excluding public holidays). Orders placed after 4pm IST count from the next working day.

When it arrives

Most metro and city addresses receive their order 3 to 5 working days after dispatch. Smaller towns and remote areas can take up to 10 working days. These are courier estimates, not guarantees.

Tracking

We ship through Shiprocket and its courier partners. Once your order is picked up, you’ll get a tracking link by SMS and email.

Payment

Orders on this site are prepaid only, by UPI, card, netbanking or wallet through Razorpay. We don’t offer cash on delivery.

If a delivery fails

If the courier can’t deliver because the address or phone number was wrong, or nobody was available after repeated attempts, the parcel comes back to us. We’ll contact you to reship it (the second shipment is charged at cost) or refund the order less the two-way shipping cost.

Damaged in transit

If your parcel arrives damaged, see our refund and cancellation policy — we replace it free.

Orders on Amazon

Decks bought on Amazon.in are shipped under Amazon’s own delivery terms.

Questions

Email a4gowda@gmail.com or call +91 89713 74709 (Monday to Saturday, 10am to 7pm IST) with your order number.