Refund & cancellation policy

Cancelling an order

You can cancel any time before your order ships, for a full refund. Email a4gowda@gmail.com or call +91 89713 74709 with your order number. Once it has been handed to the courier it can’t be cancelled, but you can return it as described below.

Damaged, defective or wrong items

If your deck arrives damaged, with cards missing or misprinted, or isn’t what you ordered, tell us within 48 hours of delivery with your order number and a photo of the problem (and of the parcel, if it was damaged in transit). We’ll send a replacement free, or refund you in full if you’d rather. You don’t need to send the faulty deck back unless we ask.

Changed your mind

You can return an unopened deck, with its seal intact, within 7 days of delivery. Email us first and we’ll send the return address. Return shipping is paid by you. We refund the full price of the deck once it reaches us unopened. Opened decks can’t be returned for a change of mind.

How refunds are paid

Refunds go back to the original payment method through Razorpay. We start the refund within 2 working days of approving it; your bank or card issuer usually takes 5 to 7 working days to show it.

Orders we cancel

If we can’t fulfil an order — for example, the courier can’t reach your pincode after all, or we’ve run out of stock — we cancel it and refund you in full.

Orders on Amazon

Decks bought on Amazon.in follow Amazon’s return and refund policy. Raise those through your Amazon account.